Privacy Policy

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Life saving stats

The first medical resource on scene in around 31% of incidents attended

SARS has responded to over 19000 call outs

Over 7000 clinical hours volunteered annually

£0 cost to the patients we treat

The privacy and security of your personal information is important to us and we will always keep your details secure. This privacy policy explains how and why we use your personal data.

References to “who”, “we” and “us” refers to Suffolk Accident Rescue Service.

We may change our privacy policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version.

Who we are

Suffolk Accident Rescue Service (SARS) is a registered charity 1168764. SARS is an emergency medical charity that provides advanced pre-hospital medical care at the scene of serious trauma or life threatening medical incidents throughout Suffolk and its border areas with Norfolk, Cambridgeshire and Essex.

Our contact details are Unit 1b, Woolpit Business Park, Windmill Avenue, Woolpit, Bury St. Edmunds, Suffolk IP30 9UP.

Telephone: 01359 244186.



What personal data do we collect

Your personal data is any information which identifies you or which can be identified as relating to you personally e.g. name, address, telephone, email address. This personal data will be collected and used by us. We will only collect the personal data that we need.

We collect personal data in connection with specific activities e.g. volunteering, fund raising, donations, employment etc.

You can give us your personal data by completing forms, contacting us by telephone, email, joining us as a volunteer, donor or employee.

Personal data created by your involvement with us

This could include details of how you have helped us by volunteering or being involved in fund raising events etc.

If you make a donation we will use any personal information you give us to record the nature, amount of your gift, claim gift aid where you have told us you are eligible and thank you for your gift.

If you tell us you want to fundraise to support our cause, we will use the personal information you give us to record your plans and if needed support your fundraising efforts.

If you have told us you are planning to or thinking about leaving us a gift in your Will, we will use the information you give us to keep a record of this. If we have a conversation or interaction with you or with someone who contacts us on your behalf e.g. solicitor we will note these interactions.

The Charity Commission rules require us to be assured of the provenance of funds and any conditions attached to them. We follow due diligence process which involves researching the financial soundness, credibility, reputation and ethical principles of donors who have made or likely to make a significant donation to SARS


We may collect extra information about you e.g. references, emergency contact details, medical conditions etc. This information will be retained for legal or contractual reasons, to protect SARS (including in the event of an insurance or legal claim) and for safeguarding purposes.

Management of Volunteers

We may need to use your personal data to manage your volunteering from the moment you enquire to the time you stop volunteering with us.

This could include, contacting you about a role, you have applied for or we think you may be interested in, expense claims you have made, shifts you have booked and to recognise your contribution. We may ask you for information relating to your health if it’s relevant to an activity.

Recruitment and Employment

To comply with our contractual and statutory and management obligations and responsibilities we process personal data including “sensitive “personal data from job applicants and employees. This data can include but is not limited to information relating to health, racial or ethnic origin, criminal convictions etc.

Sensitive Personal Data  is information about racial or ethnic origin, political opinions, religious or other similar beliefs, Trade Union membership, physical or mental health, sexual identification or orientation, criminal proceedings or convictions.

Contractual Responsibilities include those arising from a contract of employment. The data processed to meet contractual responsibilities includes but is not limited to data relating to payroll, bank accounts, postal address, sick pay, leave, pension and emergency contacts.

Statutory Responsibilities imposed by law on the charity as an employer. Data includes but is not limited to tax, National Insurance, Statutory Sick Pay etc.

Management Responsibilities necessary for the organisational functioning of the charity. Data includes but is not limited to recruitment, employment, training, development, absence, disciplinary matters, email addresses and telephone etc.

In limited circumstances we may legally collect and process sensitive personal data without requiring the explicit consent of an employee e.g. to process data about an employee’s health where necessary e.g. to record absences from work due to sickness, to pay statutory sick pay, to refer to Occupational Health Service etc.

Job Applicants. We will ask for personal information, which will only be used for this purpose. Information will be accessed by employees involved in the recruitment process and not disclosed outside SARS. If successful, the information will be stored on an employees personal record. If unsuccessful, the personal data will be erased within a reasonable time after the appointment has been made.

Disclosure of personal data to other bodies

To meet our employer’s duties we are required to transfer an employee’s personal data e.g. to Pension Providers and H.M.R.C.  e.g. provision of salary and tax data.

Sharing Your Story

People who have benefitted from SARS service choose to share their experience to help promote our work. We only share this if we have the explicit and informed consent of the individual or parent/guardian if the individual concerned is under 18 years. This information may be made public by SARS at events, fundraising events and work, publishing events and documents e.g. annual reports.

Sharing Data

SARS do not share or sell donor details with charities or other third parties for marketing purposes. If you are participating in an event run by another named organization your details may need to be shared and in these circumstances we will inform you before this information is shared.

Your Rights

You have the right to request access to personal data that we may process about you. If you wish to exercise this right you should; put your request in writing, include proof of your identity and address (e.g. a copy of your driving licence or passport and a recent utility or credit card bill) and specify the personal data you want access to.

You have the right to require us to correct any inaccuracies in your data free of charge. If you want to exercise this right you should; put your request in writing, provide us with sufficient information to identify you and give detail of the incorrect information and the correct information to replace it with.

Where you have the right to request erasure of personal data that we may process about you, to exercise this right you should put your request in writing, provide us with sufficient information to identify you and specify the information to be erased.

Concerns and queries

If you have any concerns or questions as to the way in which we process your information please contact us. In addition, you have a right to bring a complaint with the Information Commissioner’s Office. More information on the Information Commissioner’s Office and your rights is available at

Make a donation

We rely on donations to support our life-saving activity.

SARS receives no central government funding. We rely on voluntary donations to fund equipment and training for our clinical volunteers. Please help us offer the best possible service to the people of Suffolk and its surrounding areas. 

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Suffolk Accident Rescue Service, Unit 1b, Woolpit Business Park, Windmill Avenue, Woolpit, IP30 9UP | Registered Charity no 1168764

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