Delivery & Returns Policy

Be sure to read the information below carefully before buying from our online shop

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Life saving stats

The first medical resource on scene in around 20% of incidents attended

SARS has responded to over 17500 call outs

Over 5000 clinical hours volunteered annually

£0 cost to the patients we treat

Standard Delivery - £3.00

Your goods will be shipped by Royal Mail unless otherwise specified. You should receive your order within 28 days. Where possible, SARS uses recycled packaging to reduce costs and the impact on the environment.

Returns Policy 

You may cancel your order after you have purchased goods from us and after they have been delivered. We offer a 7-day cancellation period starting on the day of delivery. This complies with the UK Distance Selling Regulations. 

Damaged, defective or incorrect goods

Damaged, defective or incorrect goods being shipped can happen. If this is the case we will do everything in our powers to put this right. We will arrange for the goods to be replaced and arrange for the defective goods to be collected at our expense. 

Delivery Charge on Returning Goods 

If you wish to return an unwanted item to us it must be in its original packaging and unused. 

Customers are responsible for the cost of shipping the product back to us.

On safe receipt of the unwanted item, subject to it being in its original packaging and unused we will issue a refund for the cost of the purchase. However, we are neither able to refund the cost of delivery to the customer nor refund the postage costs incurred in returning the product. 

Please do not return items without prior discussion via email or telephone. 

Website 

SARS has taken all reasonable care in the preparation of the contents on this website, but makes no representation of warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this website. 

SARS liability to the buyer shall at no time exceed the price of the goods supplied. We shall be under no liability for any direct or indirect loss and/or expense suffered by the buyer or liability to third parties incurred by the buyer which may arise from the use of this website. 

SARS shall be under no liability whatsoever for any loss or damage whether direct or indirect resulting from the supply of goods. We shall be under no liability whatsoever for the quality and purpose of goods supplied to the buyer or to a third party.

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Suffolk Accident Rescue Service, Unit 1b, Woolpit Business Park, Windmill Avenue, Woolpit, IP30 9UP | Registered Charity no 1168764

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